To file a complaint with us, please send this to:
Delaney Capital Management Ltd.
4410-66 Wellington Street West
Toronto, Ontario, M5K 1H1
Attention: Stephen Miller
You can file a complaint with us by whichever means is convenient for you. If you are a resident of Québec, you may also complete the form from the Autorité des marchés financiers (AMF). You may want to consider using a method other than email for sensitive information. We can help you file your complaint.
Tell us:
We will acknowledge your complaint in writing, as soon as possible, typically within 5 business days of receiving your complaint (or within 10 days for residents of Québec).
We make sure we understand your complaint and what you expect from us. We may ask you to provide clarification or more information to help us resolve your complaint.
We normally provide our decision in writing, within 90 days of receiving a complaint (or 60 days for residents of Québec). It will include:
If we cannot provide you with our decision within 90 days (or 60 days for residents of Québec), we will:
If we present an offer, we give you time to assess and respond to it. We will give you enough time to seek the advice you need to make an informed decision. You can decide to accept or refuse the offer, or you can present a counter-offer.
Once we reach an agreement with you to resolve your complaint, if you are a resident of Québec, we will implement the terms of the offer within 30 days unless we agree with you upon a different time period with you and it is in your interest to do so.
If you are a resident of Québec, we may follow a simplified process for certain complaints:
We consider a complaint resolved to your satisfaction when:
If we cannot resolve your complaint to your satisfaction under this process, we will notify you in writing.
Your complaint will continue to be processed, but in accordance with the steps in the complaint process described earlier.
The time that we take trying to resolve your complaint under the simplified process does not impact our obligation to provide you with our written final response within the required time period.
For each complaint, we create a record in which we keep all the information or documents required for the processing of your complaint.
If you are a resident of Québec, you can contact us to request to have your complaint record examined by the AMF at any time if you are not satisfied with the response we provided or how your complaint was processed. We will send your complaint record to the AMF no later than 15 days following receipt of your request.
You may be eligible for the independent dispute resolution service offered by the AMF (if you are a resident of Québec) or by the Ombudsman for Banking Services and Investments (OBSI) (if you are a resident of another Canadian jurisdiction). These services are free of charge to you.
You always have the right to go to a lawyer or seek other ways of resolving your dispute at any time. A lawyer can advise you of your options. There are time limits for taking legal action. Delays could limit your options and legal rights later on.
You may be eligible for OBSI’s free and independent dispute resolution service if:
OBSI can recommend compensation of up to $350,000. OBSI’s service is available to clients of our firm. This does not restrict your ability to take a complaint to a dispute resolution service of your choosing at your own expense, or to bring an action in court. Keep in mind there are time limits for taking legal action.
If you are a resident of Québec, you can request that our complaint record be examined by the AMF. The AMF will examine the complaint record and may, with the parties’ consent, act as conciliator or mediator regarding the complaint or designate a person to act as such. Applicable Québec securities laws provide that conciliation or mediation may not, alone or in combination, continue for more than 60 days after the date of the first conciliation or mediation session unless the parties consent.
You have the right to use OBSI’s service if:
Contact OBSI
Email: ombudsman@obsi.ca
Telephone: 1-888-451-4519 or 416-287-2877 in Toronto
OBSI can help you best if you promptly provide all relevant information, including:
For more information about OBSI, visit www.obsi.ca
OBSI works confidentially and in an informal manner. It is not like going to court, and you do not need a lawyer.
During its investigation, OBSI may interview you and representatives of our firm. We are required to cooperate in OBSI’s investigations.
Once OBSI has completed its investigation, it will provide its recommendations to you and us. OBSI’s recommendations are not currently binding on you or us.
OBSI can recommend compensation of up to $350,000. If your claim is higher, you will have to agree to that limit on any compensation you seek through OBSI. If you want to recover more than $350,000, you may want to consider another option, such as legal action, to resolve your complaint.